Job Title: Helpdesk Manager

Company: NEXION Networks, subsidiary of NEXION Group (ASX: NNG)

Location: Perth, Australia

Type: Full-time

Key responsibilities.

Due to growth and expansion within our IT Division, we are seeking a Helpdesk IT support Administrator on a full-time basis. Reporting to the Helpdesk Manager, your duties will include but not limited to:

1. Being the first point of contact for all service requests logged by staff and customers
2. Remote customer service and IT support for our global clients
3. Providing 1^st and 2^nd Level IT support.
4. Analyse, monitor , manage, resolve, or escalate incidents or problems as they arise in a timely manner
5. Troubleshooting users hardware and software environment and technology service issues, escalation to level 3 or subject matter experts

About You

1. You have at least 2 years experience in an IT Helpdesk or Similar role
2. Basic to intermediate experience with Windows 10/11, Office 365, Dell and Lenovo laptops
3. Well Developed communication skills – written, oral and interpersonal
4. Ability to document, track, monitor, followup and prioritize support issues to ensure a timely resolution and transfer information to a knowledge base.
5. ITIL certification is desirable

The Benefits

1. Working in a dynamic fun environment
2. Professional Development and training programs
3. Permanent full-time position
4. Flexible working hours.